Frequently Asked Questions about Heating and Cooling

Q: My furnace is not blowing much air and kicks off all the time.

Check and clean the furnace filter. With the filter gets too dirty, air becomes restricted, overheats the heat exchanger and shuts the furnace off.


Q: My furnace won’t come on at all.

All furnaces have either a wall switch or service disconnect next to the furnace. Check to make sure this is on. Also check the main breaker panel.


Q: My air conditioner is not cooling, and ice is forming on the refrigeration lines.

First check the filter to ensure it’s not dirty and clogged up. If the filter is clean, the unit will need to be serviced.


Q: Why does it take my air conditioner hours to cool my house down five degrees?

Air conditioners are sized to maintain temperatures. If you let the house get too hot while you are away, it will take several hours to cool down to a comfortable level.


Q: What is indoor air quality?

According to the Environmental Protection Agency (EPA) your exposure to air pollutants can be up to a 100 times higher indoors than outdoors. The American Lung Association estimates that most people spend 90% of their time indoors, so clean air is very important.


Q: What can I do to reduce my heating & cooling energy costs?


Make sure your filter is cleaned once a month.

Close all foundation vents in the winter.

Open all foundation vents in the summer.

Close your fireplace damper when not in use.

Open your drapes in the winter when the sun is shining.

Close your drapes in the summer to prevent extra heat gain.

Shut off all appliances and media equipment when not in use.


“Prompt service, Fair price, Friendly staff. Would use Garry and his crew again without a doubt.”

Jarrett B.

“I’ve had Garry’s team come out a couple of times lately. Vince cleaned out the ducts and Amy fixed up a problem from another company’s installation. Both folks were very friendly, answered all my questions and arrived early. This is a great family business to work with. They did an excellent job on a furnace replacement at my old house a few years ago as well.”


“I have used Garry’s twice this year. An AC issue that was promptly addressed, diagnosed and repaired this summer and most recently this November for our furnace. Knowing that issues arise with our homes, it’s a comfort to know that we have a local company that truly cares and supports.”


“Vince was fantastic to deal with- very professional and courteous. He explained the process well and finished on time. I definitely recommend using him for your Furnace & Duct cleaning.”


“One of the best companies in Edmonton for AC installation. I truly felt my business was appreciated and everything was done professionally. The only reason I am refraining from giving 5 stars is because of the Electrical Services company they use. The electrical installation (which is not part of Garry’s crew) was a nightmare because the city would not approve the installation. After a long and tedious journey, Garry made sure me (the customer) was treated fairly and the electrical services company followed through with the permit. All in all, I would HIGHLY recommend Garry’s heating services. Some of the friendliest folks out there.”


“Our air conditioner died late on a Friday evening during a hot spell. Monday morning the company we have used in the past for furnace/AC indicated the earliest they could come and determine the problem was Thursday afternoon; this was not soon enough for us. I have a home office on the second floor that has significant sun exposure and large windows. I called Garry’s, and they we available the next day around noon. Rick was able to come a bit earlier than the scheduled appointment and quickly determined our 20+ year old Carrier was unsalvageable. At first, they indicated the earliest they could install a new unit was the following Monday; after a bit of pleading (my office was unbearable) they made arrangements and quickly booked us in for the next day. They arrived earlier than booked that day and everything went smoothly. We are very pleased with the work performed and in particular the timeliness – Garry’s will be our furnace/AC service provider moving forward.”


“Everything about my experience with Garry’s heating was amazing. First speaking to Heather setting up the appointments was always very friendly, timely and professional, the quote was done quickly and Garry answered all the questions I had and laid out a few different options that would works for me. Lastly Amy and the team came and installed everything quickly and professionally being very respectful of my home and being very pleasant and knowledgeable to deal with. Highly recommend this company. Thank you for the great service.”


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